Since its debut, numerous users of the iPhone 17 have complained about difficulty maintaining mobile signal, regardless of which carrier they use - T-Mobile, AT&T, Verizon, or even MVNOs.

Initially brushed off as isolated cases, the volume of complaints has since surged, turning the issue into a widespread concern within the Apple community.

Upgraded antenna, downgraded signal?

The situation is particularly surprising given Apple’s promotion of a redesigned antenna system on the iPhone 17 Pro lineup. The new structure, which includes a larger antenna ring surrounding the rear camera, was expected to significantly improve reception.

However, many users report the opposite: their iPhone 17 devices frequently lose signal or deliver weak connectivity in areas where previous models like the iPhone 15 or iPhone 16 had no issues.

In some cases, users claim their older iPhones maintain full bars in the same location where the iPhone 17 struggles to connect. This contradiction has led to skepticism over Apple’s antenna improvements.

Apple support responds  -  firmware fix or hardware flaw?

Some tech experts suggest the issue might be software-related and could be resolved through a firmware update. In more serious cases, Apple Support representatives have reportedly advised users to return or exchange their devices.

Still, not all iPhone 17 users are affected. A number of customers have praised the model for offering stronger, more stable signal performance compared to its predecessors.

This inconsistency has led analysts to suspect random software bugs rather than a systemic hardware failure - potentially a less alarming scenario for Apple.

History of buggy software raises concerns

Unfortunately, Apple has faced scrutiny for similar issues in the past. The new iOS 26, which launched alongside the iPhone 17, has already drawn complaints due to minor bugs. Worse, the recent iPadOS 18 was dubbed a "disaster" by some, after rendering select iPad M4 models completely unusable following an update.

The signal drop problems now plaguing iPhone 17 are raising fresh doubts about Apple’s quality control and software testing, especially given the consistently high prices of new iPhone releases.

Despite the backlash, iPhone 17 sales have exceeded expectations, becoming one of Apple’s fastest-selling iPhones in recent years - a testament to the brand's enduring appeal, even in the face of performance concerns.

Hai Phong